No products in the cart.
Knowledge Base
Buying on Refest
How do I make a purchase on Refest?
Browse our festival lifestyle marketplace to discover unique clothing, accessories, and costumes from various independent sellers and our consignment collection. Add items to your cart and proceed to checkout.
You'll need to create an account to complete your purchase, which allows us to process your order and send tracking updates. Once you place your order, the seller will prepare and ship your item directly to you.
If you purchase items from different sellers, they will arrive in separate packages with individual tracking numbers.
What payment methods are accepted?
We accept all major credit and debit cards (Visa, MasterCard, American Express) through our secure Stripe payment processing system. Apple Pay and Google Pay are also supported if configured on your device.
All transactions are encrypted and processed securely. PayPal and cryptocurrency are not currently supported.
When will my payment be processed?
Your payment will be processed immediately upon placing your order. This ensures your item is reserved and allows the seller to begin preparing your shipment promptly.
In the rare event that an order cannot be fulfilled, we will process a full refund to your original payment method.
How does shipping work for buyers?
We ship within Canada and to the United States using Canada Post with auto-generated shipping labels. Once your order is confirmed, the seller receives a prepaid shipping label and packages your item for delivery.
You'll receive tracking information via email once the label is created, allowing you to monitor your package's progress from the seller to your address.
Delivery times typically range from 2-5 business days for local Canadian orders, 5-10 business days for cross-country Canadian shipments, and 7-14 business days for US deliveries, depending on location and customs processing.
What are the shipping costs?
Shipping costs are calculated at checkout based on each seller's shipping preferences. Sellers can use real-time Canada Post rates calculated by package weight and destination (for both Canadian and US deliveries), or offer flat-rate shipping options.
All shipping costs are displayed upfront on product pages and in your cart before checkout. If you purchase from multiple sellers, shipping will be calculated separately for each seller's items.
Do you ship outside of Canada?
We currently ship within Canada and to the United States using Canada Post. Our shipping system generates prepaid labels for both domestic Canadian deliveries and cross-border shipments to the US.
Additional international shipping to other countries is planned for expansion in the new year.
For urgent international requests, you may contact individual sellers directly to inquire about alternative shipping arrangements, though this would be handled outside our standard platform process.
How can I track my order?
Once your order ships, you'll receive a tracking number via email and in your Refest account under the Orders section. You can track your package directly on the Canada Post website or click the tracking link provided in your shipping notification.
For orders with multiple items from different sellers, you'll receive separate tracking numbers for each package.
What if my order is delayed?
If your order hasn't arrived within 10 business days or if tracking hasn't updated, first check the tracking information for any delivery attempts or notices about pickup locations.
Contact the seller through the Refest platform for an update. If the issue remains unresolved, contact our support team and we'll assist in resolving the matter.
What if I don't receive my order?
If tracking shows your package as delivered but you haven't received it, first verify the shipping address on your order confirmation and check with neighbors or building management.
Contact the seller through our platform to report the issue. If the seller cannot resolve the matter or is unresponsive, reach out to our support team. We'll work to ensure you receive your purchase or arrange an appropriate resolution, which may include refunds or insurance claims depending on the circumstances.
Selling on the Refest Marketplace
How do I become a vendor on Refest?
Create your vendor account by signing up on our platform. The registration process is free and includes setting up your shop name, profile information, and payment preferences.
Once registered, you'll gain access to your Vendor Dashboard where you can upload product listings, manage orders, track earnings, and communicate with customers.
You'll need to connect a Stripe account for payment processing, which we'll guide you through during setup.
Are there fees to sell on Refest?
There are no upfront costs to create your shop or list products on Refest. You can add unlimited listings at no charge.
We charge a 10% commission on each successful sale, plus standard payment processing fees. This commission covers platform maintenance, payment processing, customer support, and marketing to drive traffic to your listings.
You only pay when you make a sale, making it a performance-based fee structure.
How do I list products for sale?
Access your Vendor Dashboard to create product listings. For each item, you'll need to:
Upload Photos: Add high-quality images that showcase your item from multiple angles
Write Descriptions: Include detailed information about the item's condition, measurements, materials, and any relevant care instructions
Set Pricing: Determine your selling price, keeping in mind the 10% commission
Configure Shipping: Set your shipping preferences, either using calculated Canada Post rates or flat-rate options
Once published, your listing will be live on the Refest marketplace for buyers to discover.
What can I sell on Refest?
Refest specializes in festival lifestyle products including clothing, accessories, costumes, and related items that align with festival culture and self-expression.
Accepted items include rave wear, festival fashion, vintage pieces, handmade accessories, costume jewelry, unique clothing designs, and upcycled creations. Both new and gently-used items are welcome.
You may also list tickets for events, workshops, or classes that align with our community's interests in festivals, music, art, and creative expression.
Do I need a Stripe account to sell?
Yes, all marketplace sellers must connect a Stripe account to receive payments. Stripe is our secure payment processing partner that handles transactions between buyers and sellers.
When you make a sale, the payment (minus our 10% commission and processing fees) is deposited into your Stripe account, which you can then transfer to your bank account.
If you don't have a Stripe account, we'll guide you through the setup process during your vendor registration.
How and when do I get paid?
When you make a sale, the funds become available in your Stripe account once the order is completed (shipped and delivered). You can then transfer funds to your connected bank account.
We maintain a $50 CAD minimum payout threshold to reduce transaction fees and processing costs. Once you've accumulated $50 or more in earnings, you can request a payout.
Payout processing times depend on your bank, but typically take 1-3 business days. All earnings are tracked in your Vendor Dashboard for easy management.
What are my responsibilities as a seller?
As a Refest vendor, you're responsible for:
Accurate Listings: Providing honest descriptions and clear photos of your items
Customer Communication: Responding promptly to buyer inquiries and messages
Order Fulfillment: Packaging and shipping sold items promptly with tracking information
Professional Service: Maintaining positive relationships with customers and resolving issues professionally
Consistent performance in these areas helps build your reputation and leads to more sales within our community.
Consignment Program
How does the consignment program work?
Our consignment program is available to residents of Canada and the United States. When you consign with Refest, you send us your pre-owned festival fashion items, and we handle the entire sales process on your behalf.
We professionally photograph your items, create detailed listings, manage inventory, handle customer service, and process shipping. When your item sells, you receive a percentage of the final sale price.
This service is ideal for those who want to sell their festival wear without managing the day-to-day aspects of online selling.
How do I consign my items?
Submit Application: Complete our consignment application form with details about the items you'd like to consign, including photos and descriptions.
Review Process: Our team reviews your submission to ensure items meet our quality and style standards.
Ship Your Items: Once approved, we'll provide prepaid Canada Post shipping labels for you to send your items to us securely.
Professional Processing: We photograph, list, and market your items through our platform.
Receive Earnings: When items sell, you receive your share of the proceeds according to our commission structure.
What is the consignment commission structure?
Consignors receive 50% of the final sale price for each item sold. The remaining 50% covers our services including professional photography, listing creation, marketing, customer service, payment processing, and shipping coordination.
There are no upfront fees for consignment. We only earn when your items sell, aligning our interests with your success.
How do I receive consignment payments?
Consignment payments are processed after your item sells. Payment options include:
Direct Bank Transfer: Via Stripe, funds are transferred directly to your bank account (available for both Canadian and US consignors)
Interac e-Transfer: Available for Canadian residents only, sent to your email address
Store Credit: Apply earnings toward purchases on the Refest platform
We maintain a $50 CAD minimum payout threshold and do not charge additional fees for payment processing.
What items are accepted for consignment?
We accept high-quality festival fashion and accessories including rave wear, unique costumes, vintage pieces, designer festival clothing, accessories, and statement jewelry.
Items should be clean, in good condition, and align with festival culture and creative self-expression. Both new and gently-used pieces are considered.
Our team reviews all submissions to ensure they meet our quality standards and appeal to our target audience.
What happens if my consigned item doesn't sell?
Items that don't sell within the agreed consignment period can be returned to you upon request, or donated to charitable organizations with your permission.
We'll contact you before the consignment period expires to discuss your preferences. Our goal is to ensure items find new homes rather than contributing to waste.
Returns, Policies & Support
Can I cancel or modify my order?
Due to the nature of our marketplace with individual sellers and often one-of-a-kind items, orders cannot typically be canceled or modified once placed. Sellers are notified immediately and may begin preparing shipments right away.
If you need to cancel an order urgently, contact us immediately. We can request cancellation from the seller, but this is not guaranteed, especially if the item has already been packaged or shipped.
Please review your order carefully before completing your purchase, including shipping address and item details.
What is the return policy?
Due to the pre-owned and unique nature of many items on our platform, all sales are generally final. We encourage buyers to review listings carefully, ask sellers questions, and check measurements before purchasing.
However, if you receive an item that is significantly different from its description or arrives damaged, contact our support team within 3 days of receipt. We'll work with you and the seller to resolve the issue, which may include returns, refunds, or partial credits depending on the circumstances.
Items must be reported with photographic evidence for review.
How do I contact customer support?
For questions, concerns, or support issues, you can reach our customer service team through:
Email: support@refestwear.com - We typically respond within 24-48 hours
Contact Form: Available on our website for detailed inquiries
Social Media: @refestwear on Instagram and Facebook for general questions
For order-specific issues, please include your order number and relevant details to help us assist you more efficiently.
Sustainability & Community
How does Refest promote sustainability?
Refest exists to extend the lifecycle of festival fashion through resale and consignment, reducing fashion waste and promoting circular economy principles.
Waste Reduction: Every item purchased prevents clothing from entering landfills and reduces demand for new production
Responsible Disposal: Unsold consignment items are donated rather than discarded
Sustainable Practices: We encourage sellers to reuse packaging materials and are exploring carbon-neutral shipping options
Our platform connects conscious consumers with unique, pre-loved pieces, supporting both individual expression and environmental responsibility.
What is the Refest community like?
Refest connects festival lovers, creatives, and conscious consumers who value self-expression and sustainability. Our community celebrates individuality through fashion while supporting environmental responsibility.
Members include festival-goers, artists, designers, vintage collectors, and anyone who appreciates unique, expressive clothing. We foster a supportive environment where creativity and sustainability intersect.
Our motto "Reduce, Reuse, Relove, REFEST" reflects our commitment to giving clothing new life while building community around shared values.
How can I get more involved with Refest?
Social Media: Follow @refestwear on Instagram and Facebook for style inspiration, community features, and platform updates
Community Contributions: Share photos of your Refest finds or festival outfits by tagging us - we love featuring community members
Local Events: Join our pop-up events and meetups, particularly in our home base of Calgary and surrounding areas
Feedback: Help us improve by sharing suggestions and participating in community discussions
We're always looking for ways to better serve our community and welcome input from our members.